CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help!
Call us at (973) 738-2898 or send us an email at contact@marjiesp.com
Shipping Policy
Free shipping for orders over $50.
Shipping and billing address must match, any discrepancy in shipping and billing address will result in the cancellation of the order.
All items will be shipped within 1-2 business days from the receipt of payment, excluding holidays. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself.
If order is placed on weekend or holiday, orders will be shipped the following business day. Please allow 1-2 business days for your order to be processed.
You will receive tracking information the day your order is shipped. Please allow 24 hours for you tracking information to update.
If the wrong address is entered at checkout and the package is returned back to us, there will be a reshipment fee.
Once an item has shipped, we are unable to make changes to shipping address.
Please contact our customer service at contact@marjiesp.com, if you need any additional information about your order.
Thank you for supporting our small business.
Returns & Refund Policy
We have a 30-day return policy from the date you receive your item(s).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the tag has been cut off.
To start a return, you can contact us at contact@marjiesp.com. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return. You will be refunded on your original payment method.
Please remember it can take up to 7 days for your bank or credit card company to process and post the refund.